Refund & Return Policy

Refund & Return Policy

Refund & Return Policy — YVORIA

Last updated: October 2025

Thank you for shopping at YVORIA.
We appreciate your trust and aim to deliver high-quality beauty and self-care products right to your doorstep.
Please read this policy carefully to understand our guidelines regarding returns, exchanges, and refunds.

🛍 1. Eligibility for Returns

We accept returns only under the following conditions:

  1. The product you received is damaged, defective, or incorrect.
  2. You must notify us within 7 days of receiving your order.
  3. The item must be unused, unopened, and in its original packaging.
  4. For hygiene reasons, skin, hair, or body care items cannot be returned once opened.
  5. If 7 days have passed since your delivery date, unfortunately we cannot offer a refund or replacement.

📦 2. How to Request a Return

To initiate a return, please contact us at yvoria.officials@gmail.com with:

  1. Your order number
  2. Product name
  3. Clear photos or video of the issue

Once approved, we’ll share the return shipping details. Customers are responsible for return shipping costs, unless the item was delivered damaged or incorrect.

💸 3. Refunds

Once your return is received and inspected, we will notify you by email.

If approved, your refund will be processed within 5–10 business days to your original payment method.

Shipping fees are non-refundable, except for faulty or wrong items.

🔄 4. Exchanges

We only replace items if they are defective or damaged.
If you need to exchange an item for the same product, email us at yvoria.officials@gmail.com.

🚚 5. Late or Missing Refunds

If you haven’t received a refund yet:

1. Check your bank account again.

2. Contact your credit card company — it may take time before your refund is officially posted.

3. If you’ve done all this and still haven’t received your refund, contact us at yvoria.officials@gmail.com.

—

🌍 6. UAE & International Orders

Our products are shipped primarily to the UAE region through international logistics partners.
Processing times and return shipping costs may vary depending on your location.
Customs duties or local taxes (if any) are not refundable.

💬 7. Contact Us

For any questions related to returns or refunds, please reach us at:
📧 yvoria.officials@gmail.com

Scroll to Top